Brandon Oaks Assisted Living Achieves Tier 4 Status for National Quality Initiative Recognition Program

Brandon Oaks Assisted Living has been recognized as the only assisted living in the state of Virginia to be named a Tier 4 Achiever for their national quality initiative program.

The NCAL Quality Initiative Recognition Program is designed to recognize member assisted living communities that demonstrate the attainment of one or more of the four NCAL Quality Initiative goals:

    • Staff Stability: direct care staff turnover is 50% or less
    • Customer Satisfaction: 90% or more of residents and/or family members are satisfied with their experience​
    • Hospital Readmissions: readmissions within 30 days of hospital discharges are 20% or less
    • Antipsychotics: off-label use of antipsychotics is 15% of residents or less

Tier 4 achievers are facilities that have reached all 4 of these goals during the past 12 months. Only 16 assisted living facilities were named Tier 4 achievers nationwide.

Brandon Oaks at Home Named A Top Agency by Two National Organizations

Brandon Oaks at Home, the home care and home healthcare division of Brandon Oaks, was named a top agency by two national organizations.

 

Fazzi Associate’s Top 25
The HHCAHPS Patient Satisfaction Award of Distinction is presented annually to home health organizations subscribed to Fazzi’s Patient Satisfaction Service that have demonstrated superior performance in overall patient satisfaction results. These national best practice agencies are proven leaders and have placed in the top 25% of Fazzi’s patient satisfaction national database based on a comparative analysis of overall satisfaction. Brandon Oaks at Home is one of only 135 home health care agencies nationwide to achieve this honor.

 

Ability’s HomeCare Elite Top Agency
Brandon Oaks at Home has been named a HomeCare Elite agency for the second year in a row. The HomeCare Elite is a recognition of the top-performing home health agencies in the United States. For 14 years, HomeCare Elite has annually identified the top 25 percent of Medicare-certified agencies and highlighted the top 100 and top 500 agencies overall. Those named as a top agency are determined by an analysis of performance measures in quality outcomes, best practices implementation, patient experience (HHCAHPS), quality improvement and consistency, and financial health. In order to be considered, an agency must be Medicare-certified and have data for at least three outcomes in Home Health Compare.

Brandon Oaks at Home Administrator Marisa Peacock adds, “We are honored to be recognized by two organizations this year based on the high performance and customer satisfaction from our patients; this highlights the high quality of care we provide the Roanoke Valley.”

If you or a loved one is in need of home healthcare services, call our office at (540) 283-8649.

Brandon Oaks Receives 7 Senior Living Awards

Brandon Oaks was honored to receive 7 awards and 4 honorable mentions from Our Health magazine’s 11th Annual Senior Living Awards.

Gold
Independent Living
Nursing Home

Silver
Assisted Living
Inpatient Rehab
Outpatient Rehab
Post-Acute Rehab

Bronze
Speech Therapy

 

Honorable Mention
Skilled Nursing Care
Stroke Care
Companion Care
Home Health Care

Two Brandon Oaks Nurses Recognized in Our Health Magazine

Two Brandon Oaks nurses have been recognized by Our Health magazine as Outstanding Nurses in the Roanoke Valley!

This is Our Health’s 2nd edition of Outstanding Nurses and we are so proud that two of our nurses were selected. This year they focused on the various traits one needs to be a successful nurse. See their profiles below (click here to view the digital edition of this month’s issue).

Remembering the 75th Anniversary of D-Day

As a provider of care and accommodations for the senior population, we at Brandon Oaks have had the immense honor of caring for veterans of various wars throughout our history. Of the world wars, WWII veterans are the oldest that are currently still surviving. According to the U.S. Department of Veteran’s Affairs statistics, 496,777 of the 16 million Americans who served in WWII were still living in 2018.

One of the major battles of WWII was D-Day, the largest every amphibious military invasion. The Allied Forces faced horrible weather, seemingly insurmountable odds and the looming cliffs surrounding Normandy’s beaches. Nonetheless, they defeated the Germans which ultimately ended WWII.

As mentioned, we have had the privilege of caring for numerous veterans but we were so humbled to celebrate two of our residents at the 75th Anniversary of D-Day at the National D-Day Memorial in Bedford, Virginia on June 6, 2019.  James “Jim” White, a WWII veteran and a D-Day survivor, Charles “Chuck” Neighbor.

Jim White served during WWII as a Finance Officer and Comptroller and traveled across the European and Pacific theaters. Jim was promoted to a Brigadier General before retiring in 1975.

 

 

 

Chuck Neighbor, served as a private first class in the 116th Infantry Regiment, 29th Infantry Division during WWII. He and his comrades landed on Omaha Beach the morning on June 6, 1944. During the events of the 75th Anniversary Commemoration, Vice President Mike Pence quoted one of Chuck’s diary entries after the invasion, as his words were so poignant and fitting for how the whole scene of the day unfolded.

While harsh, his words are a reminder of what has happened to get us to where we are as a nation today. The freedoms we celebrate, the lifestyles we live, are all thanks to those who gave their lives for their fellow man, even 75 years later. Imagine what our world would be like had they not been successful. This ceremony was seen to be the last major milestone anniversary before the WWII generation of veterans disappears. The main theme was remembering and thanking all who served. Although, many don’t think they did anything anyone else wouldn’t do. Most will just say they were doing their job. This endearing, humble attitude towards such a harrowing experience they survived is a testament to the true heroes in all of them.

Other residents, many who were also veterans of other conflicts, and staff members were able to travel to see this incredibly moving ceremony. At the end of the ceremony, each veteran present was named and they were presented with a special commemorative coin specially made for the event.

Below are some of our pictures from the day’s events and a few words from our staff members who went.

Ben Burks, Executive Director: “The D-Day celebration honored those who risked and sacrificed their very lives for a cause much greater than their own individual feelings and preferences.  I took the time to attend because I thought it was important, and I wanted to express my gratitude for their selflessness.  Their heroism and legacy should never be forgotten or taken for granted.”

Susan O’Malley, Assisted Living Administrator: “It was a special honor to attend the D-Day celebration to honor Charles Neighbor (D-Day survivor), Jim White and the other veterans of WWII. The memories from the veterans of their experiences were especially moving and the fact that most of them were so young. The loss of so many lives is difficult to realize now. It is hard to imagine the bravery and strength of character it took and still takes, to serve in the military and provide protection for all Americans.”

Meg Rodman, Arts and Education Manager: ” It was a time for reflection and remembrance and truly a remarkable event.  Charles (Chuck) Neighbors and Jim White were recognized as WWII veterans Charles is a D-day veteran.  Words cannot express the emotions and stories that were shared at this large gathering of veterans and the public together.  It was an amazing tribute to all those who gave so much.”

Inspiration for the New Year: Each Day is a Gift

At 98 years old, Brandon Oaks resident Betty Pence has seen quite a bit. She will tell you she’s had a wonderful, full life – which she has. If you talk with her for just a few moments you will see how grateful and happy she is. What you will also see when you visit is beautiful illustrations, paintings and cross-stitching. Betty is an artist and an author. Yes, still an artist at 98 years old. She loves to stay busy – keeping her mind sharp with puzzles, illustrations, cross-stitching, reading and writing. Betty has authored a few books since the age of 91! In one of her books she writes:

Since God has given me some extra time, I feel as if I don’t want to waste a minute of it. If you feel discouraged by so called old age try to make it a gift that you didn’t expect and make the most of it!

With the New Year approaching and many thinking of how to plan out resolutions for losing weight or organizing spaces, try to treat every day as a gift and make the most of it, like Betty does! Below are a few of Betty’s pieces of art she’s created, most of which has been done since she’s turned 90. Inspiring to think how much you can do when you don’t let the constraint of age hinder you.

Postcard Illustration & Watercolor

Flowers of Virginia Cross-Stitch
Sunset at Brandon Oaks Watercolor Painting

Nursing and Rehab Center Program Featured in National Healthcare News

We are always trying new things to make sure our residents feel valued, appreciated and vibrant no matter what level of care they may be in. Our team at the Nursing and Rehab Center started a “Star for the Day” program and it has taken off. We were recently featured by a national healthcare news outlet, McKnight’s Long Term Care News! Click the photo below to see the story.

Volunteering in the Roanoke Valley

Although Brandon Oaks is a “retirement community,” there are two things residents want you to know:
1.) You don’t have to be retired!
2.) Retirement doesn’t mean less active or busy!

Brandon Oaks Residents Winnie Bloom (second from left) and Margaret Zerbst (third from left) volunteering at Center in the Square. Photo courtesy of Center in the Square.

Along with the numerous activities, clubs and social events at Brandon Oaks, many residents also devote their time to other organizations in the Roanoke Valley.   From local hospitals to arts organizations, residents’ passions are as unique as they are. Many residents describe retirement as their opportunity to truly immerse themselves into community organizations that mean the most to them. In addition to the fun you’ll have, volunteering has been found to be good for your health. A study published in the British Medical Journal found that 25% of those over 60 years of age volunteered, and their mental health and emotional well-being benefited from it. The larger networks, mentally or physically stimulating tasks and social aspects of devoting one’s time to a cause were seen as reasons for the positive trend.

Resident Janet Johnson unloading supplies for the Rotary Club of Roanoke’s “Pack-A-Snack” Program. Photo courtesy of Rotary Club of Roanoke.

Many of our residents volunteer, or serve on boards, for organizations such as:

  • Rotary Club of Roanoke
  • Roanoke College
  • Roanoke Symphony Orchestra
  • Salem-Roanoke County Food Pantry
  • American Cancer Society’s Discovery Shop
  • Opera Roanoke
  • Center in the Square
  • Virginians for the Arts
  • Brandon Oaks Nursing and Rehab Center
  • Many more!

 

Friends of the Piano: A Resident-Led Initiative

From its black and white keys to the shiny coating encasing it, a piano is truly a work of art in itself. We have been blessed at Brandon Oaks to have been gifted a piano many years ago, however, due to age and frequent use, it didn’t play the same as it once had.

One resident, Deanne Vance, an accomplished pianist, took notice after presenting at “Professionally Speaking” (a monthly resident-led speaker series) where she played pieces that meant something to her through various points in her life. While the reception of it was wonderful, the existing piano didn’t cut it. “I realized the need for more musical performances was great, but, the existing piano wouldn’t be sufficient for quality performances, it was in very bad shape,” Deanne explained.

Soon after, Deanne spoke with her husband Sam about the possibility of helping fund a new piano for the community. In partnership with Director of Development, Julee Goodman and fellow resident, Janet Johnson, the “Friends of the Piano” was born. Between the Vance’s starter donation of $25,000, and an anonymous donation of $25,000, they were already half way to their $100,000 goal.

Over the course of a few months that included many one-on-one presentations, wine and cheese receptions and phone calls they raised the full $100,000 within 7 months!

Now the question was, what kind of piano should we get? The answer was clear for Deanne: a Steinway. Steinways are the Rolls Royce of the piano world. Hand crafted in Germany, they are composed of up to 12,000 individual parts and can take up to a full year to assemble. We found this amazing video that describes the process it takes to create these musical artforms.

Luckily, a Steinway showroom was close by in Greensboro, N.C. and Deanne paid a visit. “Each Steinway piano is unique and has a soul all its own, among the ones we saw, heard and played, we found the perfect one,” Deanne exclaimed. The gorgeous Steinway Model B Classic Grand Piano is now home at Brandon Oaks.

Along with the enjoyment among residents, the development of a public music series is underway. More information on this musical series will be out soon.

Brandon Oaks is home to not only this beautiful new piano, but residents with a drive to make positive changes in the community for themselves and future residents as well. We are grateful for the many diverse talents our residents bring to Brandon Oaks.

Downsizing: Tips from a Professional

The decision to move to a retirement community is a monumental one in itself, but once that decision is made, the time comes for packing, moving and – typically – downsizing. Over the course of many years, people collect things that they need to fill their homes – furniture, artwork, linens, knick-knacks, etc. We spoke with Carol Cole of Smooth Transitions in Roanoke, who will be our featured speaker at our April Luncheon (click here to see our upcoming events), which is already full!

 

What do you find is the hardest part of downsizing?

Carol: Most of my clients have lived in their homes a long time and are used to having their treasures around them. The hardest part is letting go of so many things that will no longer have a place in their new smaller home. It is a part of the transition process that requires the client to “think backwards” by visualizing the new home and the wonderful freedoms the new life and space will bring. It is easier to let go of old things once that vision is adopted.

 

When do you think the best time to start the process is?

Carol: Life is all about changes and staying in balance. We need to be on top of changes – deliberately and all the time. When a person becomes aware that their home is no longer the right size for them, or lost the advantages it once had, it’s time to think about what’s next. Many people begin to long for a simpler life with less complications, expenses, and chores.  This is the best time to envision the next chapter and begin planning the way to get there.  It is always harder to make the transition when circumstances force it or the family thinks they need to take charge.  In a nutshell, as soon as possible.  Don’t wait!  The choices are better when there is less urgency.

 

What are your top 3 tips for making a move?

Carol: 1 – Make a commitment; 2 – Make a plan; 3 – Get all the help you can.

 

Downsizing is a very personal process so if you’d like more information or how to address your specific needs, contact Carol by visiting her website {click here}.