Brandon Oaks Assisted Living has been recognized as the only assisted living in the state of Virginia to be named a Tier 4 Achiever for their national quality initiative program.
The NCAL Quality Initiative Recognition Program is designed to recognize member assisted living communities that demonstrate the attainment of one or more of the four NCAL Quality Initiative goals:
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- Staff Stability: direct care staff turnover is 50% or less
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Customer Satisfaction: 90% or more of residents and/or family members are satisfied with their experience
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Hospital Readmissions: readmissions within 30 days of hospital discharges are 20% or less
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Antipsychotics: off-label use of antipsychotics is 15% of residents or less
Tier 4 achievers are facilities that have reached all 4 of these goals during the past 12 months. Only 16 assisted living facilities were named Tier 4 achievers nationwide.
